Strategic Leader with nearly 20 years of international experience across Iberia and LATAM markets , specializing in the intersection of operations, corporate communications, and customer success.
My profile is defined by a strong ability to manage the customer lifecycle in multicultural environments, providing a human-centric and structured vision. I possess vast experience in communications, having directed content strategies and stakeholder relations to ensure a consistent and high-impact message across all brand touchpoints.
Throughout my career, I have stood out as a facilitator and team mentor, with an innate ability to teach and develop internal talent. I have successfully led large-scale teams of up to 65 people , focusing on continuous training to guarantee operational excellence and the proactive resolution of complex challenges.
As a trilingual professional in Spanish, Portuguese, and English , I have the capacity to adapt technical knowledge into clear and inspiring narratives, facilitating learning and cohesion within organizations of global reach.More...