Experienced IT Consultant and Program Leader with over 25 years of expertise driving enterprise-wide technology initiatives, cloud migrations, and communications transformations. Proven ability to lead cross-functional teams, implement large-scale systems, and optimize operational performance. Adept at working with executive leadership to align IT strategies with business objectives. Strong background in contact center technologies (CCaaS/UCaaS), process improvement, and stakeholder management. Passionate about delivering results through strategic planning, team development, and efficient execution in dynamic environments.More...