Marcelo Mesquita Miguez Homem, as Coordenador de Customer Success at Colorkrew, has spearheaded initiatives that led to a 30% increase in customer retention over two years. Under his leadership, the team achieved a record-breaking customer satisfaction score of 95%, setting a new benchmark for the company. Marcelo also support customers with strategy consultancy based on OKRs methodology with excellent results, bringing more agility and engagement for companies willing to achive higher goals.More...