Industry-experienced customer success manager with over nine years of experience spearheading customer success in Health, Sales, Retail and retention initiatives. I am passionate about teamwork and firmly believe in the growth potential and learning curve of people.
I tend to be a highly productive and committed person focused on delivering tangible results. Demonstrated history of increasing customer onboarding success rate by 75%, customer satisfaction scores to an all-time high of 96%, and decreasing customer churn rates by 80% on inbound calls with a SLA of 89%More...