Strategic Service Delivery Leader with 15+ years of experience specializing in the orchestration of multi-tenant environments and high-velocity delivery pipelines. Expert in scaling Operational Margin through automated governance (Policy-as-Code) and the modernization of legacy ITIL frameworks into lean, high-performing service models. Proven track record of protecting Client Retention by aligning technical roadmaps with business outcomes and utilizing data-driven insights (DORA & MTTR) to reduce the cost-to-serve. A hands-on leader committed to driving EBITDA growth through toolchain optimization across ServiceNow, AWS, and automated CI/CD ecosystems.More...