Sbusiso Mkhondwane is a seasoned professional currently holding the position of Manager: Data Warehouse at Clientele company. With an in-depth understanding and knowledge of data management in multiple industries, he leads the data warehouse team to store, analyze, and interpret large amounts of raw data. His expertise lies in streamlining data processing activities, managing databases, and ensuring accurate data retrieval for strategic decision-making processes. Known for his strategic approach and problemMore...
Ridley Hannie
Supervisor Specialist: Sales Support@Clientele
Verified
Ridley has mastered operational and reporting systems that support Telesales, allowing him to navigate multiple systems such as; Mitel, Tammy, SGUI, Qlikview,
SQL and NOVA with ease. His role involves and oversees end to end setting up of Dialler & Tammy campaigns, Lead migration API mapping, Resales & DB sales lead
generation, Telesales lead allocation, Paid-for lead distribution splits and a whole host of MI reporting that include channel and departmental types. He has been
instrumental in the delivery of key processes and reporting insights that aide the running of day to day operations.
Ridley's experiencing working with big data gave rise to the development of 6 reports over the past year. He has taken over the Production Analytics function over and
above his current role earlier this year for Telesales, providing management information to EXCOM and Telesales leardership as well as being an active contributer in the
monthly Telesales commission process.
Ridley has enabled an 'always on' process with the Dialler and Campaign team, ensuring constant support for related stakeholders. This includes the upskilling of the team
to manage multiple portfolios enabling seamless coverage for nightshifts, Saturdays and public holidays.
He has dedicated time to coaching and improving the output and discipline of the team, including monthly one on one engagement with individual team members
culminating into a strong team culture, and frequently keeping management updated on progresst. Understanding the importance of producing a high standard excellence,
Ridley is a keen believer in consistent communication with stakeholders, creating a feedback loop that advocates the constant need to enhance existing processes.
From actively coaching fellow team members, Ridley has identified talent within the team with specific strengths to ensure continuity of the foundation already layed. He has
selected a 2IC that shares certain responsibilities with him, inviting a different point of view and creating a growth path for hiMore...