Director professional services and customer experience@Claritas RX
Verified
Lauren Martin is an actor, singer and voice over artist turned healthcare SaaS customer experience leader. She spearheads innovative strategies to enhance client engagement and satisfaction, while being the literal voice of every company she has worked for. With over 16 years of experience in the pharmaceutical technology sector, Lauren has a proven track record of driving transformative initiatives that align with client needs and business goals. Her leadership has been instrumental in driving customer satisfaction scores of over 98% and maintaining net retention of 140%. over. Passionate about fostering a culture of excellence, Lauren is committed to delivering unparalleled service and value to the healthcare technology field, while singing and dancing.More...