Bilingual operations and communications specialist (Spanish–English) with 9+ years of experience supporting digital platforms, users, and content across global environments. I have worked in customer support, quality review, content moderation, and digital communications, where I specialized in troubleshooting issues, improving workflows, analyzing trends, and ensuring quality at scale.
I enjoy working with structured processes, cross-functional teams, and fast-moving environments where accuracy, collaboration, and user experience matter. I’m known for being empathetic, organized, detail-oriented, and a fast learner.
Tools: Zendesk, Google Sheets, WordPress, Canva, Adobe SuiteMore...