Felipe Lam
linkedin.com/in/felipe-lam-6228721/• 305.283.7906 • felipe.lam@gmail.com
Senior IT Professional
Dynamic technical leader with 15 years’ success developing innovative technology solutions
Information Technology Analyst with extensive program and project management experience. Accomplished in leading cross-functional teams to successfully achieve project deliverables. Excel within deadline-driven environments. Collaborative attitude with ability to build rapport at all organizational levels. Fluent in English and Spanish.
Technology Development & Deployment / Project Management / Requirements Development
Budget Management / Process Analysis / Business Process Modeling
TECHNICAL PROFICIENCIES
Platforms:
Windows, Mac OS, Web Cascade CMS, Expression Engine CMS, Vignette CMS, Hyland OnBase, Zendesk
Tools:
C#, ASP.NET Core 2.0/2.1,Entity Framework, MS SQL, Oracle, HTML, XML, JavaScript, Visual Studio Development, Microsoft Office 365 Suite: Teams, SharePoint, Power Automate, Power BI, Visio, ServiceNow Management, Cherwell Service Management, Manage Engine ServiceDesk Plus
PROFESSIONAL EXPERIENCE
Business Systems Analyst for Public Safety/ Business Systems Department of Information Technology(August 2022 – Present) City of Conroe, Conroe, TX
Technical Scope: Application Support, Business Process Development and Consulting, Software Development, and Project Management. Third Party Web Applications. Central Square Public Safety Enterprise Suite of products, WatchGuard by Motorola Solutions Cameras for Public Safety. Use Visio for Business Process Modeling and Improvement. Sierra Wireless Modems, AXON Camera systems for Conroe PD. MSA A2 Systems for Conroe FD
Support Public Safety departments of the City of Conroe. Conroe Police Department, Conroe Fire Department, Conroe Courts.
Completed Launch of EPR FireWorks software, RMS system in July of 2023. Completed Launch of MSA A2 SCBA and Accountability System for Conroe Fire Department in July 2023.
Completed Launch of PSJ Enterprise software from CentraMore...