Darren Withers is an accomplished professional who currently holds the position of Head of Customer Experience at the Construction Industry Training Board (CITB). With an extensive background in customer service, Darren is passionate about enhancing customer experiences and ensuring satisfaction in every interaction. He is responsible for implementing strategies that aim to improve customer relations, increase customer engagement, and foster customer loyalty. Darren’s exceptional leadership and communication skills have played a pivotal role in his successful tenure at CITB. Prior to this, he has held several managerial roles in customer service, demonstrating his strategic planning and problem-solving abilities. Darren's commitment to excellence and continuous improvement continues to drive his career forward.More...