Govt Travel consultant for many years. Started out as a travel counselor, then tech 1 then tech 2 and 3. Worked my way up to management.More...
Gloria Fields
Director of Government Operations
Verified
An organized and results-driven Manager of Customer Care with a strong passion for overseeing and optimizing end-to-end order processing and invoicing activities, while ensuring the timely and accurate fulfillment of customer orders. Renowned as a motivational leader, driving employee performance through open communication, extensive training, and workload management, all in line with organizational values. Demonstrated expertise in nurturing strong interdepartmental collaborations and providing invaluable guidance to sales, deal desk, and contract management teams. A vigilant problem solver who actively identifies opportunities for process enhancement, engages in continuous improvement initiatives, and conducts meticulous audits to uphold the highest standards of order fulfillment quality.
• Spearheaded and executed the implementation and onboarding of 100+ temporary contract employees, encompassing comprehensive training, ongoing support, technology deployment, and vigilant service delivery monitoring to ensure alignment with customer requisites at CWTSato Travel.
• Mentored and cultivated a team of leadership staff within a 24/7 operational setting, enhancing their skills and contributing to a more efficient and effective work environment at CWTSato Travel
• Collaborated with Workforce Management to strategically plan and meet departmental staffing needs, actively engaging in sourcing and screening candidates, conducting interviews, and overseeing the seamless onboarding of new hire employees, bolstering organizational manpower at CWTSato Travel.More...