Chartered Institute for the Management of Sport and Physical Activity

Company Employees

Will Watkiss

Founder

Verified

I am a professional with 16 years in membership management, customer growth and retention, customer success, and customer service in an array of industries including sport, private equity, hospitality, and the automotive industry. I specialise in helping organisations unlock their full potential through strategic development and implementation, process streamlining, and general business support. With a deep understanding of how effective models drive engagement, retention, revenue, and long-term success, we work closely with an array of businesses, such as, large organisations, SMEs, non-for-profits, sports clubs, and membership organisations to create tailored strategies that enhance efficiency and growth. My expertise lies in identifying opportunities for improvement, implementing scalable solutions, and ensuring that your operations run smoothly while delivering maximum value to your customers and stakeholders. Whether you're looking to refine your customer offering, to strategise for long-term customer success, and develop a structured approach to internal processes, I am here to guide you every step of the way. More...