Kara Ferguson, as the Director of HR at CertaSite, has been instrumental in transforming the company's workplace culture, leading to a 40% increase in employee satisfaction over three years. Under her leadership, CertaSite was recognized as one of the "Top 100 Best Places to Work" by Business Insider in 2022. She successfully implemented a comprehensive talent development program, resulting in a 30% reduction in employee turnover and a 25% increase in internal promotions. Kara also spearheaded the integration of innovative HR technologies, streamlining recruitment processes and cutting hiring time by 50%.More...
Kelsie Anderson
Talent Acquisition Manager@CertaSite
Verified
Kelsie Anderson is a dynamic Talent Acquisition Manager at CertaSite, where she excels in identifying and nurturing top-tier talent to fuel the company's growth and innovation. Kelsie has a proven track record of streamlining hiring processes and enhancing candidate experience. Her keen eye for talent and commitment to diversity have resulted in a 30% increase in successful placements over the past year.More...
Rebecca Hardwick
Director of Innovation & Business Operations@CertaSite
Verified
As the Director of Innovation & Business Operations, I led the Information Technology, Innovation, and Business Operations departments, reporting directly to the CFO/COO. My responsibilities included overseeing Business Operations, which encompassed Billing, Customer Service Representatives, Inventory Management, and Helpdesk, while working cross-functionally with Sales, Finance, and Accounting. Within six months, I successfully integrated CRM (HubSpot), Service Applications (ServiceTrade, PartsLedger, and Device Magic), and ERP (Sage), consolidating 12 instances of QuickBooks into Sage as part of the integration. I redefined the acquisition process for newly acquired companies, reducing the timeline from one year to the day of acquisition. Additionally, I negotiated contracts for SAAS applications, securing free licensing, a maximum of 3% increase, and the ability to renew under current terms, resulting in annual savings of $180,000. I transitioned to a new mobile provider, obtaining $150,000 worth of new hardware at no cost and reducing monthly spend from $24,000 to $14,000 for over 650 devices for service employees. I implemented new fleet tracking software, leading to improved service, cost savings, and integration with service applications, which nearly eliminated vehicle damage and theft. Furthermore, I deployed Mobile Device Management to standardize application installation, support, and tracking on all mobile devices, reducing complaints or issues with devices by 50%. Lastly, I developed and implemented employee and executive dashboards to forecast recurring revenue, track technician productivity, and quickly identify and resolve data integrity issues.More...