April Welch is a highly dedicated and experienced Customer Success Specialist, known for her exceptional skills in customer service and relationship management. She has a proven track record of ensuring customer satisfaction and loyalty through effective problem-solving and proactive communication. April started her career in customer service more than a decade ago as an Office Assistant and since then, grew into the role as Administrative Director, while running the backend of a successful business. Even in this role she fine-tuned her skills in customer retention and success strategies, while training employees to do the same. April's passion lies in helping businesses grow by improving their customer experience and satisfaction levels.More...