Senior Operations specialist@Varsity Tutors, a Nerdy Company
Verified
• Serve as a general problem-solver supporting both clients and contractors via live chat,
video, email, and phone.
• Troubleshoot technical issues and resolve scheduling conflicts, ensuring seamless
learning experiences.
• Document support tickets and escalate technical concerns using Zendesk.
• Coordinate with internal teams to manage tutor onboarding, assignment workflows, and
account integrity.
• Created macros and internal documentation that reduced average resolution time by 12%.
• Conducted training for new hires, reducing onboarding time by 23%.More...