Jessica Cabrera, as the Customer Service Manager at Elevance Health, has consistently driven excellence in customer satisfaction, achieving a 95% customer approval rating over the past three years. Under her leadership, the team successfully implemented a new AI-driven support system, reducing response times by 40% and increasing efficiency across all service channels. Jessica spearheaded a customer loyalty program that increased client retention by 30%, significantly boosting the company’s annual revenue. Her innovative approach to team training and development earned her the prestigious Elevance Health Leadership Award in 2022.More...