Jaclyn Mayer is the Customer Experience Director at Canyon Bicycles, where she leads a dynamic team dedicated to enhancing customer satisfaction and engagement. With over a decade of experience in the cycling industry, Jaclyn has a keen eye for experiential strategies that elevate the customer journey. She holds a Bachelor's degree in Business Administration from the University of Illinois. Outside of work, Jaclyn is an avid cyclist and enjoys exploring traveling and exploring the world.More...
Mike Cohen
Customer Service Representative
Verified
Professional background:
From the age of 16-30 I was a Cheesecake Factory server, working in 5 different locations, and from 2017-2019 working as a senior inside sales manager for a medical marijuana company. I had a heart transplant in 2018, and was able to return to work at Canyon Bicycles as a showroom assistant and eventually a Customer Service rep, handling their life time basic associated customer and technical cases. I was a top KPI performer in most cases, and top feedback surveys from customers.
Personal achievements:
21 years cancer free
7 year heart transplant recipient
2x heart failure survivor
LVAD survivor
Cycled across the US to celebrate 6 years cancer free. 3,168 miles in 38 days.
Cycled across the US to pay respects to heart donor’s family
2016 San Diego Duathlon
2009 San Francisco Half MarathonMore...