Nick Wilson, as the Service Coordinator at Canyon Bicycles, you are responsible for overseeing the quality and efficiency of customer service operations. This involves managing customer inquiries, complaints, and feedback, as well as coordinating with the sales and technical teams to ensure customer satisfaction. Currently, the company is performing well in terms of customer service, but there is room for improvement in areas such as response time and problem resolution. Training programs are recommended to enhance the team's skills. The goal is to maintain high customer satisfaction and loyalty, which will ultimately lead to increased sales and business growth.More...