Accomplished Technical Support Specialist with 9+ years of expertise across IT services, cloud technology, and customer experience
sectors in the United States, United Kingdom, and Africa. Proven success in leading Microsoft 365 and Azure migrations, resolving
escalations with 98% success rates, and driving customer satisfaction through strategic issue resolution and process innovation.
Experience spans technology consulting, SaaS solutions, and enterprise IT support, partnering with top-tier organizations like
Microsoft, BitTitan, and XenoPsi. Recognized for turning complex challenges into seamless solutions, strengthening brand loyalty, and
optimizing support operations to exceed SLA targets.More...