Mbalenhle Ndlovu is a dedicated Customer Service Representative at C-Nergy Group, where she has excelled in enhancing client satisfaction and streamlining communication processes for over five years. Her passion for delivering exceptional service has led to a 30% improvement in customer retention rates, earning her the Employee of the Year award in 2022. Mbalenhle's innovative approach to problem-solving and her ability to build strong relationships with clients have been instrumental in driving the company's growth. Outside of work, she is an avid volunteer, committed to empowering underprivileged communities through educational initiatives.More...