I am a Business Operations Strategist and Process Improvement Leader with a proven track record of driving revenue growth and operational excellence for state and national organizations. As Director of Operations at CPESN Arkansas, I spearheaded initiatives that resulted in a 358% revenue increase , secured high-value contracts, and expanding payer networks. I am also proud to share that my efforts to improve services and member experience with CPESN have allowed us to increase customer satisfaction while raising membership fees.
My expertise includes developing multi-year strategic plans adopted at the national level, integrating technology solutions like Airtable to improve data management efficiency, and designing processes that streamline operations and enhance stakeholder collaboration.
I am incredibly grateful for the rewarding career I have built thus far and I am eager to continue on this path, creating strategy, improving processes, and facilitating growth across every organization I have the pleasure of working with.More...