A hands-on fintech operations leader who has spent the last two decades building, scaling, and optimising payment platforms across Africa and the UK. My career highlight was taking a payments business from scratch to profitability over 18 years, growing the team from just myself to over 80 people, and processing transactions worth more than USD 300 million annually. I've always believed that the best operations leaders get their hands dirty, and that's exactly how I work, I'm as comfortable diving into SQL queries to diagnose transaction failures as I am presenting to the board on strategic initiatives.
What drives me is using data to find inefficiencies and fix them. Whether that's reducing incident resolution times from 43 days to 7 days, improving platform capacity from 10 to 150 transactions per second, or achieving next-day merchant settlements where it used to take a week, I measure success by the tangible improvements we deliver. I've led teams through security certifications including PCI-DSS and ISO27001, built compliant operations from the ground up, and maintained zero cybersecurity incidents over several years through embedding compliance into daily operations.
I'm known for developing people, my teams have consistently maintained staff turnover below 5%, and colleagues describe me as someone who opens doors and builds confidence. I bring domain expertise across payment switching, cards, wallets, bank transfers, reconciliation, settlement, and vendor integrations, combined with the strategic thinking to align operational performance with business growth.More...