CSR - Guest Experience@Broward County Aviation Department - BCAD
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Wesley Zilton Santos McCall is a dedicated professional currently serving as a Customer Service Representative (CSR) - Guest Experience at Broward County Aviation Department - BCAD. With a profound understanding of customer service protocols and an exceptional ability to manage complex tasks, Wesley has consistently enhanced guest experiences.
Before joining BCAD, Wesley held several roles in which he honed his skills in customer service, communication, and leadership. He has a clear focus on providing exceptional customer service and excels in fast-paced, challenging environments.
Wesley's dedication to service excellence has been recognized in his current role, where he plays a critical part in ensuring every guest's experience is smooth and enjoyable. His passion for aviation, combined with his commitment to customer satisfaction, drives him to continually improve the customer journey at BCAD.More...