Amanda Shadrack, Senior Customer Success Manager (Enterprise) at Netomi, has consistently driven exceptional client satisfaction and retention rates, achieving a 98% renewal rate across her enterprise accounts. She spearheaded the implementation of an innovative AI-driven customer engagement strategy that resulted in a 35% increase in client productivity and a 40% reduction in support response times. Amanda played a pivotal role in securing a multi-million dollar contract with a Fortune 500 company, positioning Netomi as a leader in AI-powered customer service solutions. Her leadership in cross-functional teams has led to the development of new product features that have been adopted by over 80% of Netomi's enterprise clients.More...