• Two decades of experience in process design, system development, and program/project implementation
• Ten years in management consulting supporting clients in the utilities industry—Electric, Water, and Gas—including Southern California Edison (SCE), Southern California Gas (SCG), San Diego Gas & Electric (SDG&E), Salt River Project (SRP), Memphis Light, Gas and Water (MLGW), and others
• Seven years in process outsourcing and sales consulting for clients in the telecommunications industry—United States and Canada—including AT&T, Bell Canada, Comcast, DirecTV, Rogers, T-Mobile, and Verizon
• Three years consulting for clients in the healthcare and insurance industry, including Blue Cross of California
• Focus on Customer Experience (CX), Program Management (PMO), Digital/Technology (IT), and ElectrificationMore...