Juan Montoya is a dynamic Senior Support Engineer at Boostup, where he leverages over a decade of experience in technology solutions to enhance customer satisfaction and streamline support processes. Known for his innovative problem-solving skills, Juan has successfully led multiple initiatives that have reduced response times by 30% and increased customer retention. He holds a Master’s degree in Information Technology from Stanford University and is passionate about integrating AI-driven tools to optimize support strategies. Outside of work, Juan enjoys mentoring aspiring engineers and volunteering at local tech workshops.More...