I’m a Customer Experience leader with deep experience building and scaling CX teams across physical retail and e-commerce. I’ve led organizations through major transitions—bringing outsourced support in-house, launching AI and self-service tools, and transforming CX into a true driver of growth. What excites me most is mentoring others: sharing lessons learned, helping professionals navigate challenges, and showing how empathetic, strategic CX can create impact for both customers and businesses.More...