Diana Martins is the CRM Coordinator at BMW Portugal Lda., where she specializes in customer relationship strategies and enhancing client engagement. With over 10 years in the automotive industry, she has a proven track record of driving customer satisfaction and loyalty. Diana holds a Masters in Business Science from the University of Lisbon. Outside of work, she enjoys practicing Muay Thai as well as exploring other cultures and countries.More...
Bernardo Marques
Principal@Mercer
Verified
I leverage my 17+ years of experience in strategy, operational excellence, and data-based insights to provide strategic guidance to operations teams across different business areas. I use metrics, analytics, and reporting to optimize performance and deliver value to clients and stakeholders in various industries and geographies.
My expertise spans across finance, telecom, media, e-commerce, energy, and consumer goods, and covers business valuation, strategic planning, product development, portfolio optimization, and go-to-market strategy. I have worked with multinational companies such as NOS, Coca-Cola, and Accenture, leading projects that generated significant results and impact. I am also certified in ISO 9001:2015 and assertiveness and conflict management, and have a postgraduate degree in Operations Management, demonstrating my commitment to quality, continuous improvement, and effective communication.More...