I bring over 8 years of experience in customer success, client engagement, and operations. At YPO, I managed global member relationships across 130+ countries—leading onboarding, support, and lifecycle strategies that contributed to a 98% retention rate. At Bluestone, I oversaw daily customer operations at a high-volume retail location, improving service consistency and team performance. I’m known for being calm under pressure, process-driven, and deeply customer-focused.
I’m now looking to join a company where I can help scale meaningful client relationships, drive retention, and contribute to a strong culture of service and results.More...