Kerri Lemmon, in her role as a Claims Adjuster at Blue Cross Blue Shield of Iowa, is responsible for investigating, negotiating, and settling claims. She has the crucial task of ensuring that the claims are legitimate and that the payouts are fair and timely. Her role requires her to liaise with healthcare providers, policyholders, and other stakeholders, requiring excellent communication and negotiation skills. She also needs to maintain accurate records of claims and settlements, adhering to the company's policies and legal requirements. Her role is vital in maintaining customer satisfaction and trust in the company's services.More...