Customer service manager and adaptable administrative support professional with 5 years of experience in fast-paced remote organizations, specializing in operational efficiency, interdepartmental coordination, and empathic client/patient communication. I have extensive formal training and experience in holistic and integrative health, first as an acupuncturist in private practice, and then as a neurofeedback coordinator working with at-risk youth in residential behavioral health.
In 2020, I made a pivot from client work to remote customer support, and was promoted to supervisor, with responsibilities extending into operations and executive administrative support.
I have a proven track record of recognized supervisory talent and rapidly onboarding new employees to self-sufficient capacity, ability to assess and resolve sensitive customer/client interactions, provide comprehensive and layman-friendly technical support, and streamlining and documenting operational procedures. Throughout my career, I have demonstrated a commitment to fostering positive relationships and enhancing user experience in diverse settings.More...