I'm a visionary Strategic Project Leader with over 15 years of experience driving operational excellence across BPO, SaaS, and service industries. I’ve built and scaled PMOs, led complex cross-functional initiatives, and delivered measurable impact for national managed care organizations and beyond. I thrive at the intersection of strategy, collaboration, and execution—always blending operational rigor with heart.
🧭 Core Competencies
- Managing full project lifecycles—from initiation to closure
- Strategic planning, risk mitigation, and budget oversight
- Leading and mentoring cross-functional teams
- Aligning operations with compliance and managed care standards
- Executive reporting, stakeholder engagement, and vendor management
- Driving process optimization, SOP development, and change management
- Tools I use: MS Office Suite, Project, Visio, Salesforce, JIRA, Confluence, Zendesk
💼 Career Highlights
- Senior Director of Project Management, ResultsCX
I led global PMO teams and strategic initiatives for healthcare clients, improving throughput and onboarding speed.
- Strategic Outreach & Engagement Consultant
I designed scalable frameworks and branded initiatives that amplified community and organizational impact.
- Project Manager Roles in SaaS, Marketing, and Client Services
I consistently delivered high-impact outcomes through creative collaboration, operational precision, and stakeholder alignment.
🎯 Goals & Passions
- Short-Term Goal: I’m looking to secure a strategic project management role—whether in healthcare, managed care, or another mission-driven industry—that builds on my ResultsCX experience and offers opportunities to learn, grow, and expand my impact.
- Long-Term Goal: I want to leave a legacy of scalable, human-centered programs that drive systemic change and operational excellence.
- I’m passionate about mentoring, recognition program design, and shaping cultures that value both innovation and accountability.More...