Biotrade Ambiental has continued to uphold its reputation in providing top-notch environmental services. Customer satisfaction levels have significantly improved due to enhanced customer service strategies. However, there are a few areas, such as response time and personalized service, that still require improvement. The implementation of customer feedback systems and regular training of customer service representatives could further enhance the customer experience. The company's commitment to environmental sustainability continues to resonate well with our customers and has played a significant role in customer retention.More...