Janka Oliver is the dynamic Leader of Customer Segment at Becom, where she spearheads innovative strategies to enhance customer engagement and satisfaction. With over a decade of experience in customer relations, Janka has successfully driven a 30% increase in client retention over the past year. Her keen analytical skills and passion for customer-centric solutions have positioned her as a pivotal force in transforming Becom's customer experience landscape. Outside of work, Janka is an avid advocate for sustainable business practices, often speaking at industry conferences on the importance of integrating eco-friendly initiatives into customer service models.More...