An experienced IT professional with over 13 years of technical support. Currently a caregiver for my daughter while she battles cancer. Skilled in system administration, help desk support, technical troubleshooting, and network management, with hands-on experience in Mosyle MDM, Apple School Manager, Active Directory, and IncidentIQ. Certified as an Apple Learning Coach and Amplified Admin Level 1 for Google Workspace, with a strong passion for service, problem-solving, and customer support.More...