Customer Care Agent@Baptist Health of South Florida
Verified
As Joanna Torres, a Customer Care Agent at Baptist Health of South Florida, I have successfully managed a high volume of inbound and outbound customer calls, addressing inquiries and resolving issues efficiently. I have consistently maintained high customer satisfaction rates and received positive feedback for my exceptional communication and problem-solving skills. I have also contributed to the development of new customer care policies and procedures, leading to improved service delivery. Additionally, I have been recognized for my ability to handle difficult situations with professionalism and my commitment to providing exceptional customer service.More...