As a Technology Specialist, I was responsible for integrating our website, mobile app, and other technology solutions to enhance customer experience and operational efficiency. My role involved testing new platforms, gathering feedback from both internal teams and customers, and ensuring seamless functionality through troubleshooting and collaboration with programmers.
I worked closely with Divisional Presidents, Sales Leads, Regional Managers, and sales staff nationwide to consult with customers. By analyzing their business operations, I identified opportunities where our technology solutions could improve efficiency, align with current industry needs, and ultimately drive increased profitability for their businesses.
Additionally, I analyzed company data to pitch new ideas or refine existing programs, ensuring continuous innovation and optimization of our technology solutions. My expertise in bridging the gap between technology and customer requirements allowed me to implement effective, user-friendly solutions that optimized business performance and strengthened customer relationships.More...