Carol Smallwood, as the Operations Manager at Backseat Events, has spearheaded the transformation of the company's logistics framework, leading to a 30% increase in operational efficiency. Under her leadership, the team successfully executed many high-profile events annually, consistently exceeding client expectations and earning a 98% customer satisfaction rate. Carol's innovative approach to resource management resulted in a 20% reduction in operational costs, significantly boosting the company's profitability.More...