* Manage the onboarding processes for new clients, which consists of sharing access to the resources, creating the infrastructure, assigning a team, and keeping the client accountable to their to-do list.
* Supervise the day-to-day operations and delivery schedule with the team and make sure we always communicate these steps to the clients in advance.
* Manage communication with the client. Reply to every message as fast as possible with an exhaustive answer. Talk with the team and assign tasks if necessary.
* Manage the off-boarding process for our customers. Promptly communicate with the team about the change of priorities. Manage the resources (team, deliverables) to make sure the client gets the best experience possible while we give priority to the other projects.More...