Pamela Naughton is a dynamic Call Centre Manager at Auto Trader, where she has successfully led a team of 50 agents to achieve record-breaking customer satisfaction scores over the past three years. With over a decade of experience in customer service management, Pamela excels in implementing innovative training programs and streamlining operations to enhance efficiency. Her strategic approach has resulted in a 20% increase in first-call resolution rates and a significant reduction in response times. Pamela's leadership and commitment to excellence have not only improved team performance but also contributed to Auto Trader's reputation as a leader in customer service.More...
Tracey McLeod
Regional Sales Manager@Auto Trader
Verified
Over 20 years experience in media sales (all types broadcast, print and online) as well as published writer and author. Additional training in Neuro Linguistics Programming at Master Practioner level, so really understanding the art and science of language.More...
I am a Revenue Operations and GTM Analyst who builds simple, reliable systems that lift
reply rate and pipeline quality. I connect data, process, and tools so sales teams spend less
time wrestling CRMs and more time talking to the right buyers.
What I bring
● Signal based outbound using Clay. I design enrichment flows that score ICP fit and
trigger the right next step.
● CRM architecture. Clean lifecycle rules, lead routing, and SAL and SQL tracking that
teams can trust.
● Reporting that drives action. Dashboards for pipeline health, conversion, activity, and
forecast accuracy.
● Enablement that sticks. Short playbooks and battle cards tied to real signals so reps
personalize fast.
● Documentation and QA. Clear SOPs and guardrails so the engine scales without
breaking.
How I work
● Hands on. I build, test, and iterate with the team.
● Practical. I choose the smallest process that gets the result.
● Data first. I remove noise and standardize fields before automating.
● Partner mindset. I work well with SDRs, AEs, and leaders, and I communicate clearly.
Tools
HubSpot, Salesforce, Clay, Apollo, HeyReach, Smartlead, Instantly, Trellus, Make, Zapier,
Google Sheets, Notion, N8N
Certifications
Clay Inbound and Outbound Automation
HubSpot Platform Consulting, Inbound Sales, Guided Client Onboarding, Data Integrations,
SEO, Digital Advertising, Salesforce Integration, Sales Enablement
Triple Session micro credentials in coaching, demos, objections, and prospectingMore...