Taylor Hernandez, as a Customer Success executive at Elsevier, your primary role involves ensuring customer satisfaction and building long-term relationships with clients. You are responsible for understanding customer needs, guiding them towards using Elsevier products effectively, and addressing any issues or concerns. Your role also involves working closely with the sales and product development teams to improve product offerings based on customer feedback. Your ultimate goal is to maintain high customer retention rates and contribute to the company's growth.More...