Jorge Magalhães is an experienced IT Technician with over eight years of hands-on expertise supporting complex desktop, network, and cloud environments. He specializes in troubleshooting critical incidents, optimizing system performance, and implementing secure, scalable solutions for growing organizations. Known for his calm, methodical approach, Jorge consistently reduces downtime and improves user satisfaction through clear communication and proactive maintenance. He is currently leading several automation and documentation initiatives that streamline IT operations and enhance service delivery across the company.More...