As Kaitlin Eaton, a Claims Specialist at Aetna, a CVS Health Company, I have successfully managed and resolved a high volume of complex insurance claims. I have demonstrated expertise in interpreting and applying insurance policies and procedures, leading to improved efficiency and accuracy. I've also excelled in customer service, resolving disputes, and maintaining high customer satisfaction rates. Furthermore, I have contributed to team efforts in streamlining processes and implementing new strategies for claims management.More...