Assured Mortgage Service has seen a significant increase in mortgage applications in Q3, largely due to the current low-interest-rate environment. However, the underwriting process has lagged due to increased demand, leading to customer dissatisfaction. We recommend investing in automation technology to speed up the underwriting process, reducing time-to-approval and improving customer experience. Additionally, we've identified opportunities for cross-selling insurance products, which could increase overall revenue. Lastly, employee turnover has increased, potentially due to remote work challenges. Implementing a structured remote work policy and providing necessary support could help in employee retention.More...