Eliza Drown, as a Customer Champion, excels in ensuring that the customer experience is at the forefront of all business decisions. She is responsible for understanding customer needs, advocating for them within the organization, and driving customer-centric improvements. Eliza has demonstrated a strong ability to build relationships with customers, effectively handle complaints and concerns, and implement strategies to enhance customer satisfaction and loyalty. Her role is vital in shaping the company's customer service policies and improving overall business performance.More...