I am a seasoned professional with nine years of experience leading technology transformation projects, specializing in the last four years in process transformation through automation technologies such as RPA (Robotic Process Automation), BPM (Business Process Management), IPA (Intelligent Process Automation), and RDA (Robotic Desktop Automation).
Throughout these projects, I have developed extensive expertise in diverse business sectors, including financial services, consumer and mortgage loans, claims and complaints management, human resources, administrative operations, and Business Process Outsourcing (BPO).
Additionally, I bring proven leadership experience, having managed teams, driven project management activities, facilitated decision-making processes, and overseen project monitoring, control, and financial feasibility analysis.
I am a dedicated, results-oriented professional, passionate about my work and committed to continuous learning. I approach challenges with curiosity, responsibility, and a strong drive for personal and professional growth. As a leader, I strive to bring out the best version of myself every day while empowering others to achieve their goals.More...