IT & Systems Professional with 30 years of experience leading technology services and projects at national and international levels. For the past 15 years, I have served as Managing Director and Founder of IT consultancy firms in Venezuela, Panama, and Costa Rica, applying a strategic vision for business growth and operational excellence.
STRATEGIC DOMAIN AREAS
Operations Management & Service Excellence (SLA/KPI)
Leadership of global IT operations for remote and distributed workforces.
Ensuring operational continuity and SLA compliance in high-demand multinational environments.
End-to-end management of Service Desk, Helpdesk, and Telecommunications under ITIL frameworks.
Infrastructure Strategy & Digital Transformation
Direction of critical infrastructure and transnational technology transition projects.
Driving automation, systems integration, and continuous process improvement.
Adoption of Artificial Intelligence (AI) initiatives applied to operational efficiency.
IT Governance & Third-Party Management
Direction of Outsourcing services and strategic management of vendors and MSPs.
Negotiation and administration of contracts, budgets, and Service Level Agreements.
Process documentation and assurance of technology governance best practices.
CORE EXPERIENCE
1. IT Director | Senior Service Delivery & Project Manager | BCP & Infrastructure Expert | Founder at ARCYS TI (Panama, Costa Rica, Venezuela) (2006 – Present)
Strategic leadership and regional expansion of outsourcing and IT consulting services.
Senior management of server infrastructure projects in Windows environments (physical and virtual) and data centers.
Design and execution of commercial and financial plans for international business sustainability.
Implementation of Business Continuity Planning and Disaster Recovery solutions (BCP/DRP).
2. Senior IT Service Delivery & Project Manager | BP (British Petroleum) (1996 – 2006)
Service Delivery & Area Management (Venezuela): Accountable for nationwide SLA/KPI compliance across SeMore...