Highly experienced Enterprise Customer Success Manager working in the SAAS space with 8 years of client facing experience. Working on teams within startups and non-startup environments. Using a consultative approach while working with enterprise executive level clients [CIO, VP, EVP etc.] to use our software to create solutions to their problems, execute initiatives, and accomplish their business goals.
Using empathy and EQ along with a passion for people, quality communication and executive presence to gain trust from busy executives to begin creating strategies and frameworks centered around the implementation and adoption of our our software to achieve their goals.
Experience managing multi-million dollar SAAS portfolios, having global organizations as a client, working with client business teams and IT teams, collaborating with internal project management. professional services, and sales teams, creating SOW's and overseeing contract renewal process, upselling and cross selling, along with many other impactful customer success, customer experience, and business consultation skills.More...