Dynamic and resilient professional with over 8 years of experience in customer success, operations, and team leadership—driving performance, process improvement, and client satisfaction across fast-paced environments. My background includes leading frontline teams, onboarding and training staff, and leveraging tools like Salesforce to optimize workflows and elevate the customer experience.
As a former Customer Success Team Lead, I supported cross-functional initiatives, created training systems from the ground up, and implemented streamlined communication strategies between internal teams and clients. My leadership style blends data-driven decision-making with a people-first approach, ensuring both operational success and strong team morale.
Currently pivoting into business development and strategic partnerships, I bring a tech-adjacent skill set, startup-ready mindset, and a passion for innovation. I’m especially interested in contributing to early-stage companies or mission-driven organizations where I can scale impact, strengthen relationships, and help build something meaningful from the ground up.More...