As Maristela Cestari De Aragao, Manager of Customer Success, I have successfully led a team to improve customer satisfaction rates, increased customer retention, and developed effective strategies for customer service. I have also implemented new processes to streamline customer support and have consistently achieved high customer satisfaction scores. Additionally, I have been instrumental in improving the company's Net Promoter Score (NPS) and have been recognized for my exceptional leadership skills and dedication to customer success.More...